Introduction
At Lucky-One, we are committed to protecting your privacy and handling your personal data with the highest level of care.
This Privacy Notice explains what data we collect, how we use it, how long we retain it, and the measures we take to safeguard your information.
Data Controller
Lucky-One (“we”, “our”, “us”) is responsible for processing your personal data when you use our website and services.
For any privacy-related inquiries, contact us at:
📧 support@lucky-one.org
Data We Collect
1. Personal Information
- Name
- Address
- Date of birth
- Email address
- Phone number
2. Verification Data (KYC/AML)
- Identity documents
- Proof of address
- Age and identity verification materials
3. Payment Information
- Bank details
- Credit/debit card information
- Transaction history
4. Technical Data
- IP address
- Browser type
- Device information
- Approximate location
- Operating system
5. Usage Data
- Platform activity
- Preferences
- Interaction history
- Gameplay/interaction statistics (if applicable)
Purposes of Data Processing
We process personal data for the following purposes:
- Creating and managing user accounts
- Processing deposits, withdrawals, or payments
- Complying with legal and regulatory obligations (e.g., AML/KYC)
- Personalizing user experience, content, and offers
- Fraud prevention and security monitoring
- Improving platform performance and service quality
Data Sharing
We share personal data only with trusted, compliant third parties, including:
- Payment processors and financial institutions
- Identity verification and KYC/AML service providers
- IT infrastructure and hosting providers
- Regulatory authorities when legally required
All third parties are contractually required to protect your data.
Data Transfers Outside Your Region
Your data may be processed outside your country or outside the European Economic Area (EEA).
When this occurs, we apply strong safeguards such as Standard Contractual Clauses (SCCs) or equivalent protection measures to keep your information secure.
Data Security
We apply comprehensive technical and organizational measures to secure your personal data, including:
- SSL/TLS encryption
- Firewalls and intrusion detection systems
- Two-factor authentication (where applicable)
- Strict access controls
- Continuous security monitoring
Data Retention
We retain personal data only for as long as necessary to meet:
- Legal requirements
- Contractual obligations
- Business purposes
After retention periods expire, data is securely deleted or anonymized.
Your Rights Under GDPR (if applicable)
You have the right to:
- Request access to your stored data
- Request correction of inaccurate data
- Request deletion of your personal data
- Request restriction of processing
- Object to data processing
- Request data portability
To exercise any of these rights, contact us at:
support@lucky-one.org
